How We Rate Casinos

At AllProcure, we evaluate online casinos using a comprehensive methodology to help New Zealand players find the safest and most rewarding betting sites. Our ratings are based on rigorous testing and analysis across multiple criteria, updated regularly to reflect industry changes.

1. Licensing & Regulation

The foundation of any trustworthy casino is proper licensing and regulatory oversight. We prioritise casinos holding licenses from recognised authorities including:

• Malta Gaming Authority (MGA) – One of the most respected regulators in Europe
• UK Gambling Commission (UKGC) – Stringent standards and player protections
• Curaçao eGaming License – Established alternative with solid compliance records
• Local NZ Licenses – Where applicable, compliance with New Zealand gaming regulations

We verify all licenses directly with regulatory bodies and mark any casino with expired or questionable credentials accordingly.

2. Game Selection & Software Providers

We assess the breadth and quality of gaming offerings, including:

• Slot Games – Variety, RTP percentages, and modern titles from leading providers
• Live Casino – Quality of streams, game variety, and dealer professionalism
• Table Games – Blackjack, roulette, baccarat, and poker variants
• Software Providers – Partnerships with reputable studios like Microgaming, Pragmatic Play, Evolution Gaming, and others

Casinos offering diverse, high-quality games from multiple established providers score higher in this category.

3. Bonus Terms & Wagering Requirements

We examine all promotional offers with particular focus on:

• Terms & Conditions Clarity – Fair, transparent bonus rules without hidden restrictions
• Wagering Requirements – Rollover multipliers (we flag unreasonable requirements of 50x or higher)
• Maximum Cashout Limits – Withdrawal caps on bonus winnings
• Game Contributions – Which games count toward wagering requirements and at what percentage
• Time Limits – Reasonable deadlines to complete bonus conditions

Casinos with fair, player-friendly bonus structures receive higher ratings.

4. Payment Methods & Withdrawal Speed

We evaluate the accessibility and efficiency of banking options:

• Deposit Methods – Credit/debit cards, e-wallets (PayPal, Skrill, Neteller), cryptocurrencies, and bank transfers
• Withdrawal Speed – Processing times ranging from instant (crypto) to 3-5 business days (bank transfers)
• Supported Currencies – NZD support and currency conversion fees
• Minimum/Maximum Limits – Reasonable deposit and withdrawal thresholds
• Security – SSL encryption and fraud prevention measures

Casinos offering multiple payment options with fast, transparent withdrawal processes score higher.

5. Customer Support

We assess the quality and availability of customer service:

• 24/7 Live Chat – Immediate support availability across all time zones
• Email Support – Responsiveness and quality of written responses
• Phone Support – Availability and ease of contact
• Response Times – We track average response times and mark delays
• Support Quality – Knowledge, professionalism, and problem resolution ability
• FAQ & Guides – Comprehensive self-service resources

Casinos with responsive, professional support teams available around the clock receive our highest ratings.

6. Mobile Experience

We evaluate the mobile casino offering across multiple dimensions:

• Responsive Design – Seamless functionality on smartphones and tablets
• Dedicated Apps – Native iOS and Android applications (where available)
• Game Performance – Load times and stability on mobile devices
• Navigation – Intuitive menu structure and easy account access
• Mobile-Exclusive Features – Touch-optimised features and mobile bonuses

Casinos with smooth, feature-rich mobile experiences score significantly higher.

7. Responsible Gaming Tools

Player protection is paramount. We assess the availability and effectiveness of responsible gaming features:

• Deposit Limits – Daily, weekly, and monthly caps users can set
• Loss Limits – Ability to restrict losses during defined periods
• Self-Exclusion – Options to temporarily or permanently close accounts
• Cooling-Off Periods – Mandatory breaks from gambling (24 hours to 6 months)
• Reality Checks – Session reminders and time tracking tools
• Links to Support Services – Resources for problem gambling assistance in New Zealand

Casinos with robust, accessible responsible gaming tools are rated more favourably.

8. Our Rating Scale

We rate casinos on a scale of 1 to 10 to provide a clear, at-a-glance assessment:

• 9-10 (Excellent) – Top-tier casinos meeting or exceeding standards across all criteria. Highly recommended for NZ players.
• 7-8 (Good) – Solid casinos with strong licensing, game selection, and support. Minor areas for improvement.
• 5-6 (Fair) – Acceptable casinos with adequate offerings but notable limitations in certain areas (e.g., bonus terms, mobile experience).
• 3-4 (Poor) – Casinos with significant concerns such as unclear licensing, weak support, or unfair bonus terms. Not recommended.
• 1-2 (Unacceptable) – Casinos with serious regulatory, security, or ethical issues. Strongly advised against.

Final ratings are determined by weighted scores across all criteria, with Licensing & Regulation carrying the most influence. We update ratings quarterly to reflect changes in casino operations, new player feedback, and regulatory updates.